Send us a photo

A clear picture of the pillow in natural light is enough for us to understand the issue. Show the whole pillow plus a close-up of what's wrong.

Tell us your order number

It's in your confirmation email, format MC-YYYY-XXXX. That way we find you instantly.

What we do next

• Small issue (loose stitch, minor stain): free touch-up kit shipped to you.
• Print or shape issue: we remake the pillow at no cost and ship it to you.
• Not happy at all: full refund, no questions asked.

How long you have

You have 30 days from delivery to open a claim. After that, our happiness guarantee still applies — just reach out.