Delivery issue

Package trouble?

Late, lost or damaged — we treat it as our problem, not yours.

Late package

Standard delivery in Europe: 3–5 business days after production. If it's been more than 7 business days since the “shipped” email, contact us and we open an investigation with the carrier.

Marked delivered but not received

It happens. Check with neighbours and the building lobby first, then wait 24h — carriers sometimes scan early. If still nothing, we start a claim and ship a replacement.

Damaged box or pillow

Take a photo of the outer packaging AND the pillow before doing anything else. Send us both — we ship a free replacement immediately, no need to return the damaged one.

Wrong address

If the address on your confirmation is wrong and the package hasn't shipped, we can update it for free. Once shipped, we depend on the carrier's rerouting fees.

Tell us what happened

Include your order number and any photos — we take it from there.